RE: USDOT #3067850 MC084563
We contracted with CAR COLLECTION LLC (Owner listed as Leslie Delgado) to pick up a 2004 Jeep Cherokee in Ft Myers FL and transport it to Charlestown RI for $820.00 payable upon pick up of the vehicle. The vehicle was scheduled to pick up April 17-18 and deliver around April 20th.
The driver picked up the Jeep on April 19th
April 24: I texted asking for status update. They texted back they would deliver the next night (they were late due to a trailer issue) Claimed to be in NC
April 26: I texted asking for status, claimed they had a DOT issue, would refund some money for the delay and would deliver the morning of April 28th
April 29: asked for status update, was told they would deliver that night
April 30: Still no delivery of Jeep and no reply to texts, voicemail was full.
..... Another of their "drivers" called and said the vehicle never got North of Orlando FL.
May 1: We finally were able to get the Jeep back but the driver said we would have to deal with the office to get our money returned.
May 3 we emailed an invoice for our money back via electronic transfer through intuit, Called and was told it would be paid by 4pm
May 4 texted asking when invoice would be paid, called, Leslie said they would pay today
May 7, Leslie answered phone then hung up on me when I told her I was calling about the payment that had not been made
May 8-Present: I have been texting, calling and emailing for the money. Sometimes I'll get a short text back that payment will be made but it never is.
May 11: got another text that they would pay today, claiming they just had a "situation" but were now getting "organized" but no payment was made
May 12: I got a message asking how they can fix this, I had had enough and basically called them crooks and thieves via text and they actually texted back they only texted to fix the problem, not to be insulted (really, just give us back the money you took under fraudulent purposes!!!
May 14: I texted and emailed... no replies
I don't know how these people got an MC or DOT number but they are liars and con-artists! I found them listed under the following addresses, most look to be residential. Not sure if any are really their business 5403 Old Polk City Rd, Haines City, 33844 13212 Phoenix Dr, Orlando FL, 32828 664 Cedar Forest Circle, Orlando FL 32828 1802 Alafaya Tr, Orlando FL 32826
Reason of review: Poor customer service.
Monetary Loss: $1200.
Preferred solution: Full refund.
I didn't like:
Losing my money, Being lied to.